Re-Engineering the Coach Process

J. Galvin & Associates assist your organization in measuring, documenting and improving the effectiveness of your current coaching processes. 

This may include: 

• Defining how key metric data is structured and delivered to organization
• Creating a Coach Roadmap©
• Evaluating and recommending tools that enhance the process

Data Structure and Delivery

We will help ensure you have the correct data structure along with tools that allow the organization to analyze the data and deliver performance dashboards effectively throughout your organization.

Coach Roadmap©

A Comprehensive front-line tool which clearly defines all tasks at an operational level for 4 Key Areas of success

• Modeling the Mission, Vision, Values of the Company
• Leadership
• Planning and Analysis
• Administrative Tasks

The Roadmap process defines all Standard Operating Procedures, Training Classes, Resources and Best Practices for each operational task, and provides online links for a “one stop shop” for front-line leaders.

Tools

Communication tools that enhance realtime coaching of the front line, streamline the help desk process for new agents, and automate coaching and training delivery.

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